Privacy and security

At Online Wholesalers Pty Limited we understand that you value your privacy and wish to have your personal information kept secure. Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy. If you would like more information, please do not hesitate to contact us.

Collecting personal information about you

At Online Wholesalers Pty Limited we only collect personal information that is necessary for us to:

• conduct our business as an online provider of goods and services
• complete other transactions with you or on your behalf
• better understand your requirements and preferences
• improve our service, and
• provide offers that of greater interest or benefit to you.

The personal information we collect will include information you give us when you place an order for the purchase of goods or services we supply.

We may also collect personal information about individuals who are not customers of our business, but whose personal information is given to us by those individuals or other people in the course of a transaction. This personal information will include:

• your name
• address, and contact details,

and may include other personal information about individuals we collect, in the course of a transaction.

We may also collect some information from you when you use our website. Your use of the information and services available through our website will determine the type of information that we collect about you.

The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email. Please note, we will record your email address if you send us an email.

Cookies

We track traffic patterns throughout sites.

We may use a feature of your browser called a "cookie" to assign a "User ID". Cookies, by themselves, cannot be used to identify any of our users; it only identifies your computer to our server when you visit our site.

Companies placing advertising on our site may have the ability to assign a different cookie to you by a process that Online Wholesalers Pty Limited does not control.

However, as cookies do not identify individuals, companies will not know who you are and Online Wholesalers Pty Limited will not tell them.

Using and disclosing your personal information

We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.

Please be assured we will not disclose information about you unless:

• the disclosure is required or authorised by law
• you have consented to our disclosing the information about you, or
• for another purpose related to the primary purpose of collecting that information,
  that you would reasonably expect.

We may also use your personal information to provide you with information about other services offered by us. However, the only information that you must provide is your name and payment details, where applicable. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.

We do not engage in unsolicited telephone or email marketing. In particular, if you are contacted by telephone by an individual or organisation claiming to represent Online Wholesalers Pty Limited - do not purchase from the organisation as we have a strict policy against telephone marketing.

Access to your personal information

In most cases you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the National Privacy Principles.

We encourage all requests for access to your personal information to be directed to the Privacy Officer by emailing us or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would:

• be unlawful, for example, where a record which contains personal information about you
  is subject to a claim for legal professional privilege by one of our clients
• have an unreasonable impact on other people’s privacy, or
• prejudice an investigation of unlawful activity.

We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal.

Correcting your personal information

If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Securing and storing your personal information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.

In our business, personal information may be stored both electronically on our computer system and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.

Disposal of personal information

Once your transaction is finalised, both the electronic and hard-copy information is securely archived. After a period of 7 years both the electronic and hard-copy information is destroyed.

For more information or to complain
about a breach of your privacy

If you would like more information about the way we manage personal information which we hold about you, or are concerned that we may have breached your privacy, please contact us in writing by email or post:

Email us here

Changes to our privacy policy

From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act,1988 (Commonwealth)and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website.

If you require any further information about the Privacy Act,1988 (Commonwealth)and the National Privacy Principles, you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au.

Summary

Online Wholesalers Pty Limited is committed to protecting your privacy.

We use the information we collect on our site to make our services the best they can be and to enhance your overall experience.

We do not sell, trade or rent your personal information to others.